Service Design
Whether you are developing new services or improving/changing older services, designing services that are cost-effective, can be supported and measured by your IT organization, are resilient, secure, and compliant throughout the service lifecycle requires discipline. Additionally, services constantly need to meet the shifting demand of your organization's business strategies and objectives. CPP provides the link between your business and IT to assist organizations in the following activities:
- Service Catalog Management:
"You can't accurately manage, if you don't know what you are delivering". A fully developed and agreed-upon catalog of IT services provided to the business is an imperative first step is improving service goals, managing key assets (people, process, technology, and partners) and delivering service excellence. - Service Level Management:
Negotiating the right contracts and service agreements with your outsourcers, customers, and other organizations provides a means of measurement for operational services. Service Level, Operational Level or other supporting agreements must support your business and be delivered and measured consistently throughout IT. - Availability & Capacity Management:
Designing a focal point for the proactive and reactive management of availability, capacity and performance throughout the service lifecycle matches IT capabilities (people, process, technology and partners) to business, customer and budgetary demands. - IT Service Continuity Management:
Provides the ongoing recovery capability for services, core IT components and businesses processes by assessing the impact, reducing risk to agreed upon levels, matching needs and timescales, and integrating with organizational-wide Business Continuity Plans. - Information Security Management:
Security enables business to go faster! Developing/Integrating corporate governance and security programs through policies, standards, control objectives and awareness aligns IT Security with business objectives