Podcasts
A free monthly ComplianceCast (podcast) provided by CPP that provides insight for IT Executives about improving efficiencies, meeting service levels and preparing IT organizations to meet audits and compliance initiatives.
Listen to the MP3 file by clicking on the link below, or right click the link to download.
October 30, 2011
Process Before Tool???
Episode 21: ITSM tool vendors claim "ITIL compliance", so should
you just adopt their out of the box workflows, forms and fields?
Is the age of tool customizations finally over? CPP examines this
giving recent experiences with vendor tools.
April 15, 2011
IT Service Management Tools:
SaaS or Traditional?
Episode 20: Due to ITSM tool upgrade cycles by traditional
vendors like HP and Remedy, many organizations are at a crossroad in
determing a future platform in support of their IT Organization or
their Cloud Service Provider Offering. Newer industry players
like ServiceNow.com, Cherwell, Nimsoft/InteQ and others are claiming
better ROI and faster implementation. The CPP team discusses
the important criteria your organization should
consider, debates the pros and cons of each solution and helps
sift through the vendor FUD.
February 26, 2011
The CMDB.
Episode 19: Val and Jay discuss the peaks and pitfalls of
installing a Configuration Management Database (CMDB). Often
referred to as "The Data Warehouse for Information
Technology", they offer practical advice (and of course strong
opinions) about what you need to consider before implementing
or improving your CMDB and staring the beast in the eyes.
January 14, 2011
Service On-boarding.
Episode 18: Service On-boarding is a perfect solution for
IT organizations and service providers that offer Private Cloud or
SaaS solutions. Similar to a manufacturing line, the process
allows for fast and repeatable provisioning for new virtual
environments, applications, services and users in a controlled manner.
Nov 11, 2010
Managing Organizational Change.
Episode 17: Practical approaches for dealing with individual and organizational culture as part and parcel with IT projects.
Jul 07, 2010
IT Silos and The Need For Enterprise Architecture.
Episode 16: It is time to reign in the unplanned proliferation of tools used to manage IT.
Mar 26, 2010
IT Risk Management Frameworks - NIST 800-30 and 800-53.
Episode 15: As a continuation of the Risk Management Introduction series, Val and Jay discuss the NIST Risk Management Framework, its applicability to Information Security and IT Risk in general. Also, we reach into the mailbag to answer listener questions and review some recent industry news items.
Mar 12, 2010
Introduction to IT Risk Management.
Episode 14: Val and Jay introduce IT Risk Management and its goal for better decision making through an understanding of assets being protected, their likely threats, vulnerabilities and priority to the business.
Jan 24, 2010
What is ISO 27000 and why you should care.
Episode 13: Val and Jay discuss the ISO 27000 standards framework for Information Security Management Systems and why you should be considering -- at a minimum -- ISO 27002 and 27001 for your organization, regardless of your size. This episode also informs our listeners about important ITIL certification changes -- Listen before scheduling your next ITIL course/test.
Dec 4, 2009
The Service Catalog
Episode 12: Val and Jay embark on an adventure into the Service Catalog to help you get your arms around the IT business and technical services you deliver to your organization. Learn what a Service Catalog is and how to build a solid one as a launch point for Incident, Change, Service Level Management and more.
October 30, 2009
Dealing with Ambiguous Management.
Val and Jay discuss strategies for dealing with an IT Management team that does not, cannot or will not provide direction. This IT compliancecast will help keep your organization and projects moving forward, even if faced with Ambiguous Management.
September 29, 2009
Change Management in a Regulated Environment. An interview with Tracey Lampula of Vertex Pharmaceuticals.
This ComplianceCast was recorded right after Tracy and Val presented at the itSMF Fusion Show, September, 2009 in Dallas, TX. Discussion of how they implemented Vertex's Change Management process while under regulatory scrutiny.
August 26, 2009
Mass. Privacy Regulation Updated and How To Better Manage the Compliance Maze.
The Massachusetts Personal Information Protection regulation has been updated, find out what has changed. Also, Val and Jay discuss the Universal Compliance Framework that helps organizations manage multiple compliance mandates.
July 6, 2009
Critical Steps To Take When Outsourcing IT
Are you currently or considering Outsourcing any part of your IT organization? Val and Jay discuss the steps you need to take immediately in order to save your company time and money and improve your relationship with your outsourcer. Both of our hosts worked for an IT Outsourcer for many years and have unique knowledge to share to make any IT Outsourcing relationship a win-win.
June 8, 2009
Incident Response and Management - Who ya gonna call?
Val and Jay discuss Incident Response and Management based upon a real security breach experience and how ITIL, ISO 27000 and ISACA have finally gotten it right. The concepts directly relate to Security and Continuity Incidents.
May 8, 2009
Are You on the Right Professional Track?
Val and Jay discuss the new IT Skills Demand and Pay Report. Also, a summary on the Congressional debate relative to Deep Packet Inspection and how it affects your privacy (shame on Comcast for throttling Bittorrent and not telling its customers).
April 11, 2009
Nationalizing Cybersecurity and 5 tips for reducing IT costs
Val and Jay discuss the Feds push to nationalize cybersecurity for government and the private sector. What will this mean to your organization and to other security regulations? Also, CPP gives you a deeper cut at doing more with less by giving 5 initiatives you can start today to reduce your IT costs.
March 1, 2009
2009, The Year of Doing More with Less
What happens when your budget remains flat or decrease your requisitions are frozen, but your workload continues to rise? Valerie and Jay deliver practical advice that you can start using today to help your IT Organization keep their chins above water.
Plus, an important update on the Massachusetts 201 CMR 17.00 Standards for The Protection of Personal Information.
February 2, 2009
Massachusetts 201 CMR 17.00 Compliance and Security News You Need
In this episode, Valerie and Jay discuss what you need to know to be ready for the new Massachusetts Standards for The Protection of Personal Information Regulation. They also discuss the Conficker (a.k.a Downadup) worm, and recent news on the data breaches that occurred at Heartland Payment Services and Monster.com.
January 08, 2009
IT Accountability
Your IT staff is working incredible hard, but are they working efficiently? In this episode Val and Jay teach you how to get the most out of your IT Organization by helping them work smarter. This episode explains how to hold your organizations accountable for delivering Service Levels from the top down using the IT Accountability Model.
December 08, 2008
Is ITIL Version 3 Too Much to Digest?
In this episode Val and Jay try to break the myth that the deployment of ITIL Version 3 is too ominous for organizations and that ITIL has become inaccessible to the masses.