Resources
Managing Organizational Change.
Organizational culture, especially in IT, is a very strong force in any organization. It needs to be understood and respected before it can be successfully changed. This presentation looks at the process of managing organizational change.
ITIL, The Video: An introduction to ITIL.
CPP's very own Valerie Arraj explains ITIL and the benefits for adopting this good practice framework within your IT organization.
IT Silos and The Need For Enterprise Architecture.
It is time to reign in the unplanned proliferation of tools used to manage IT.
Incident Management RACI Table Example
Organizations can utilize RACI matrices to define roles and responsibilities.
Change Management In Regulated Environments
Read this if you are implementing a change management program in ANY type of organization -- especially regulated environments such as Biotech/Pharmaceuticals, Healthcare, Retail (PCI/SOX) and Financial. This Change Management methodology will help accelerate your program development and organizational acceptance.