Service Strategy - At the core of the ITSM Lifecycle
Developing value-based Service Management within an organization requires looking at IT capabilities as a strategic asset and developing policies and standards across your service portfolio. CPP helps organizations develop policies and standards based upon control objectives and industry good practices to deliver an over-arching service strategy that improves cost efficiencies and meets your customer's true needs.
Activities include:
- Financial Management:
Quantifies the value of IT Services delivered and provides operational forecasting - Service Portfolio:
Are your IT services aligned with your business strategy? Defining and documenting your service portfolio, analyzing the value, prioritizing projects and, with Financial Management, determining cost savings is a critical first step. - Demand Management:
Inadequate service capacity creates customer dissatisfaction, while excess capacity wastes money. This strategic process enables businesses to understand and influence customer demand so that the right balance of services can be provided for finite budgets.